Last Updated: 19 August 2026
This Return & Refund Policy applies to car wash and related services booked through Orooba.ae (“Orooba”, “we”, “our”, or “us”).
As Orooba provides service-based products rather than physical goods, traditional product returns are generally not applicable. Refunds are handled according to the circumstances described below.
1. Eligible Refunds
A customer may be eligible for a full or partial refund in circumstances including:
A confirmed service cannot be provided due to an issue caused by Orooba or the service provider
A booking is cancelled in accordance with the applicable cancellation terms
The customer has been charged incorrectly
A duplicate payment has been processed for the same booking
A technical or payment processing error has resulted in an incorrect charge
Orooba determines that a refund is appropriate following a service-related complaint
All refund requests are subject to verification.
2. Service Not Provided
If a confirmed and prepaid booking cannot be completed due to circumstances attributable to Orooba or the service provider, the customer may be offered:
A full refund; or
The option to reschedule the service, subject to availability.
The appropriate option may depend on the circumstances of the booking.
3. Unsatisfactory Service
If you believe that the service provided by Orooba was not completed satisfactorily, please contact our customer support team as soon as reasonably possible after the service.
Customers may be requested to provide:
Booking ID
Date and time of service
Description of the issue
Photographs or other relevant supporting information, where applicable
Orooba may review the complaint and, depending on the circumstances, may offer a re-service, partial refund, full refund, or another appropriate resolution.
4. Incorrect or Duplicate Charges
If you believe that you have been charged incorrectly or charged more than once for the same booking, please contact Orooba with the relevant booking and transaction details.
After verification, any eligible refund will be processed through the applicable payment method.
5. Cancellation-Related Refunds
Refunds resulting from cancelled bookings are subject to Orooba’s Cancellation Policy.
Depending on when the booking is cancelled, cancellation charges may apply and the customer may receive a full refund, partial refund, or no refund.
6. Non-Refundable Situations
A refund may not be provided where:
The customer fails to attend or is unavailable for the scheduled service without properly cancelling the booking
The booking is cancelled outside the permitted cancellation period
The service has already been completed
The service was completed in accordance with the booking
Incorrect information provided by the customer prevents the service from being completed
The customer fails to comply with applicable booking or service requirements
The customer has violated Orooba’s terms and conditions
Exceptions may be considered at Orooba’s discretion based on the individual circumstances.
7. Refund Processing
Approved refunds will generally be processed through the original payment method used for the booking.
The time required for the refunded amount to appear in the customer’s account may vary depending on the payment gateway, bank, card issuer, or other financial institution involved.
Orooba cannot guarantee the exact time required by a third-party payment provider to complete a refund.
8. How to Request a Refund
To request a refund, please contact Orooba through the support contact details provided on Orooba.ae.
Please include your:
Booking ID
Registered mobile number or email address
Date of service
Transaction details, where applicable
Reason for requesting the refund
Orooba may request additional information to verify the request.
9. Policy Changes
Orooba reserves the right to amend this Return & Refund Policy from time to time. Any changes will be published on this page with the updated date.
By using Orooba’s services, you acknowledge and agree to the terms of this policy.
