Last Updated: 19 August 2026
This Cancellation Policy applies to all car wash and related service bookings made through Orooba.ae (“Orooba”, “we”, “our”, or “us”).
1. Customer Cancellation
Customers may cancel a booking through the Orooba application or by contacting Orooba customer support, subject to the applicable cancellation terms.
Customers are encouraged to cancel their bookings as early as possible if they are unable to attend their scheduled service.
2. Cancellation Before the Scheduled Service
Bookings cancelled within the permitted cancellation period may be eligible for a full refund, subject to the applicable terms.
The specific cancellation period and any applicable charges may be communicated to the customer at the time of booking or through the Orooba application.
3. Late Cancellation
Bookings cancelled close to the scheduled service time may be subject to a cancellation fee or may be partially or fully non-refundable.
The applicable cancellation conditions may depend on the type of service, booking, location, and other circumstances.
Where applicable, any cancellation fee will be communicated to the customer before or during the cancellation process.
4. No-Show
A booking may be treated as a “No-Show” if:
The customer does not arrive at the selected service location within the applicable time period
The customer is unavailable when the service provider arrives at the designated location
The customer cannot provide access to the vehicle or location required to perform the service
The customer does not provide the required information necessary to complete the service
No-show bookings may be non-refundable or may be subject to applicable charges.
5. Rescheduling
Customers may request to reschedule their booking, subject to service availability.
Rescheduling may be permitted without a charge when requested within the applicable time period. Requests made close to the scheduled service time may be treated as cancellations and may be subject to applicable charges.
6. Cancellation by Orooba
Orooba reserves the right to cancel or reschedule a booking where necessary due to circumstances including:
Service availability issues
Operational or staffing issues
Technical problems
Vehicle or location restrictions
Weather or environmental conditions
Safety concerns
Government restrictions or requirements
Events or circumstances beyond Orooba’s reasonable control
Where Orooba cancels a prepaid booking and the customer is eligible for a refund, the applicable amount may be refunded through the original payment method.
Where possible, Orooba may also offer the customer the option to reschedule the service.
7. Refunds for Cancelled Bookings
Any refund resulting from a cancellation will be processed in accordance with Orooba’s Return & Refund Policy.
The amount refunded may depend on the time of cancellation and the applicable cancellation conditions.
8. Cancellation Procedure
Customers can request cancellation through the Orooba application or by contacting Orooba customer support.
When contacting customer support, please provide your booking ID and registered contact details to help us process the request efficiently.
9. Policy Changes
Orooba reserves the right to modify this Cancellation Policy from time to time.
Any changes will be published on this page with the revised “Last Updated” date.
By making a booking through Orooba.ae, you acknowledge and agree to this Cancellation Policy.
