Last Updated: 19 August 2026
Orooba.ae (“Orooba”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you access or use the Orooba.ae website, mobile application, and related car wash services.
By using Orooba.ae, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect information that you provide directly to us when you register, make a booking, use our services, or contact our support team.
This may include:
Full name
Mobile number
Email address
Vehicle registration number
Vehicle make, model, and related details
Service and booking information
Preferred service location
Payment and transaction information
Customer support communications
Information required to process and manage your bookings
We may also automatically collect certain technical information, such as device type, operating system, IP address, browser information, application usage information, and other technical data necessary to operate and improve our services.
2. Location Information
Orooba may use location information when necessary to provide location-based services, identify service locations, assist with bookings, or improve your overall experience.
You may manage location permissions through your device settings. Disabling location access may affect certain features of the application.
3. How We Use Your Information
We may use your information to:
Create and manage your Orooba account
Process and manage car wash bookings
Confirm appointments and service requests
Process payments and eligible refunds
Provide car wash and related services
Communicate booking confirmations, reminders, and updates
Provide customer support
Respond to enquiries and complaints
Improve our website, application, and services
Prevent fraud, misuse, and unauthorized activity
Maintain transaction and service records
Comply with applicable laws and regulatory requirements
4. Payment Information
Payments made through Orooba may be processed through third-party payment service providers.
Where applicable, your payment card or financial information may be handled directly by the relevant payment gateway. Orooba does not intend to store complete payment card details on its own systems unless specifically required and permitted for the provision of the service.
Payment information is subject to the privacy and security policies of the applicable payment service provider.
5. Sharing of Information
We may share relevant information with trusted third parties where necessary to provide and operate our services, including:
Authorized car wash service personnel
Payment gateway and payment processing providers
Hosting and technology service providers
Customer support and communication service providers
Service providers assisting us with business operations
Government authorities or legal entities where required by applicable law
We do not sell or rent your personal information to third parties.
6. Data Security
Orooba takes reasonable technical and organizational measures to protect your personal information from unauthorized access, misuse, alteration, disclosure, or destruction.
However, no online service, electronic transmission, or storage system can be guaranteed to be completely secure.
7. Data Retention
We retain personal information for as long as reasonably necessary to provide our services, maintain booking and transaction records, resolve disputes, provide customer support, comply with legal and regulatory requirements, and protect our legitimate business interests.
When information is no longer required, it may be deleted or securely disposed of in accordance with applicable requirements.
8. Your Privacy Rights
Subject to applicable laws and regulations, you may have rights relating to your personal information, including the right to:
Request access to your personal information
Request correction of inaccurate or incomplete information
Request deletion of your personal information where applicable
Withdraw certain permissions or consents
Raise concerns regarding the handling of your personal information
To exercise any applicable rights, please contact Orooba through the contact details provided on our website.
9. Third-Party Services and Links
Orooba may use third-party services and may provide links to third-party websites or services.
Orooba is not responsible for the privacy practices, content, or security of third-party websites or services. We recommend reviewing the privacy policies of those third parties before providing personal information.
10. Children’s Privacy
Orooba’s services are not intended for children who are not legally permitted to use such services. We do not knowingly collect personal information from children without appropriate authorization or consent.
11. Changes to This Privacy Policy
Orooba may update this Privacy Policy from time to time to reflect changes in our services, business practices, or applicable legal requirements.
Any updated version will be published on this page together with the revised “Last Updated” date.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact Orooba through the contact details provided on Orooba.ae.
